Dear customer,

{{trans "thank you for choosing"}} {{config path="general/store_information/name"}}.

{{trans "We are contacting you with regards to your return request, for which you indicated that the item is"}} {{trans"damaged"}}.

{{trans "Could you please let us have a couple of picture of the product received, showing the problem? We will forward them to the quality department."}}

{{trans "The pictures can be sent to our customer service email address %store_email" store_email=$store_email |raw}}

{{trans "We await your kind feedback, in order to proceed with confirming your RMA and sending you instructions."}}

{{trans "Return summary"}}

{{trans "Thank you so much in advance,"}}
{{trans "Best regards,"}}
{{config path="general/store_information/name"}} team