<!--@subject {{trans "%store_name: Your return request # %increment_id"     store_name=$store.getFrontendName() increment_id=$rma.getIncrementId()}} @-->
<!--@vars {
"store url=\"customer\/account\/\"":"Customer Account URL",
"template config_path=\"design\/email\/footer_template\"":"Email Footer Template",
"template config_path=\"design\/email\/header_template\"":"Email Header Template",
"var logo_alt":"Email Logo Image Alt",
"var logo_url":"Email Logo Image URL",
"store url=\"sales\/guest\/form\/\"":"Guest Form URL",
"var item_collection":"Items Collection",
"var return_address|raw":"Return Address",
"var rma.getIncrementId()":"Return Id",
"layout handle=\"magento_rma_email_rma_items\" collection=$item_collection":"Return Items Collection",
"var rma.getStatusLabel().format('html')":"Return Status",
"var formattedShippingAddress|raw":"Shipping Address",
"var store.getFrontendName()":"Store Name",
"store url=\"\"":"Store URL"
} @-->

{{template config_path="design/email/header_template"}}

<p>Dear customer,</p>

<p>{{trans "thank you for choosing"}} {{config path="general/store_information/name"}}.</p>
<br />
<p>
  {{trans "We are contacting you with regards to your return request, for which you indicated that the item is"}}
  <strong>{{trans"damaged"}}</strong>.
</p>
<br />
<p style="border: 1px solid #000; padding: 10px;">
  {{trans "Could you please let us have a couple of picture of the product received, showing the problem? We will
  forward them to the quality department."}}
</p>
<br />
<p>
  {{trans "The pictures can be sent to our customer service email address
  <a href="mailto:%store_email">%store_email</a>" store_email=$store_email |raw}}
</p>
<br />
<p>
  {{trans "We await your kind feedback, in order to proceed with confirming your RMA and sending you instructions."}}
</p>

<br />
<p style="font-weight: bold; text-align: center;">{{trans "Return summary"}}</p>
{{layout handle="filoblu_rma_email_rma_items" rma_id=$rma.getId() collection=$item_collection}}
<br />

<p>
  {{trans "Thank you so much in advance,"}}
  <br />
  {{trans "Best regards,"}}
  <br />
  {{config path="general/store_information/name"}} team
</p>

{{template config_path="design/email/footer_template"}}