Dear customer,

thank you for choosing {{config path="general/store_information/name"}}.

We are contacting you with regards to your return request, for which you indicated that the item is "wrong".

If you have received an item, which is not the one you ordered, please let us have a couple of picture of the product and its barcodes (labels affixed to the tag and the one affixed to the outer envelope), so that we can verify what happened.

We await your kind feedback, in order to proceed with confirming your RMA and sending you instructions.

Thank you so much in advance,
Best regards,
{{config path="general/store_information/name"}} team