Dear customer,

thank you for choosing {{config path="general/store_information/name"}}.

We are contacting you with regards to your return request, for which you indicated that the item is "damaged".

Could you please let us have a couple of picture of the product received, showing the problem? We will forward them to the quality department.

We await your kind feedback, in order to proceed with confirming your RMA and sending you instructions.

Thank you so much in advance,
Best regards,
{{config path="general/store_information/name"}} team