{{template config_path="design/email/header_template"}}

{{trans "%name," name=$order.getCustomerName()}}

{{trans 'We are glad to inform you, that we received your parcel at our Logistic center. If it is related to a Change Size return the item with new size will be sent. If the return is related to a refund you will be refunded by the Administrative Office in 14 days. We remind you that the refund will be settled on the same Payment method used at the time of purchase. If you chose to pay with Credit Card or Paypal, the amount will be refunded directly to your account, if you chose the Bank Transfer or Cash on Delivery, you can send your IBAN and BIC to our Customer Care email address: %support_email' support_email="$store.getConfig('trans_email/ident_support/email')" |raw}}

{{trans 'If you have any questions about your return, please contact us at %support_email or by phone at %store_phone' support_email=$store.getConfig('trans_email/ident_support/email') store_phone=$store.getConfig('general/store_information/phone') |raw}}

{{trans 'Updates on return status are available in your account detail at return section'}}

{{trans "Your Return #%increment_id - %status_label" increment_id=$rma.getIncrementId() status_label="$rma.getStatusLabel().format('html')" |raw}}


{{layout handle="filoblu_rma_email_rma_items" collection=$item_collection}} {{template config_path="design/email/footer_template"}}