New RMA {{var request.getTextId()}} initiated by {{var request.getCustomerName()}} <{{var request.getCustomerEmail()}}> for order #{{var request.getOrderId()}}.
Date: {{var request.getFormattedCreatedAt()}}
Request Type: {{var request.getRequestTypeName()}}
Package Opened: {{var request.getPackageOpenedLabel()}}
Items:
{{layout handle="aw_rma_email_request_item" rma_request=$request area="frontend"}}
You can manage the request by following the link: {{var request.getAdminUrl()}}